Marketplace Integrity & Enforcement

What marketplace integrity means (Article 22)

InkHub is more than an introduction. Escrow, documentation, project history, dispute procedures and constitutional protections all depend on the official project record staying accurate. Marketplace integrity simply means keeping the project — its scope, sessions, price changes and payments — inside that documented record.

• • Material project changes belong in the project record so both people keep their protections.
• • InkHub never monitors private conversations outside the platform.
• • Talking to each other off-platform is never, by itself, treated as circumvention.
• • A reported concern is a concern. It is not a finding, and it is not an accusation InkHub has accepted.

How a concern is reviewed

When someone raises a marketplace integrity concern, authorised InkHub administration reviews the existing project records — quotes, documented change requests, deposits and escrow activity. Participants can respond, and InkHub may ask for additional information before anything is decided.

• • Every review is based on the documented record, never on assumptions.
• • Missing information is recorded as missing; it is never replaced by an inference.
• • Participants can read the record of their own case at any time.
• • Internal review notes stay internal and are never presented as a conclusion.

What a written finding is — and is not

A review ends either with no finding or with a written finding. A written finding states, in plain language, what was verified on the documented record and why. It is documentation.

• • “Not verified” means nothing adverse is recorded against anyone.
• • “Insufficient information” means the record could not verify or exclude the concern.
• • A verified finding is a statement about the record — it is not automatically a penalty.
• • Any consequence is a separate decision made under Article 23.

Enforcement is progressive (Article 23)

Enforcement exists to protect participants and the marketplace, not to punish. Actions are proportionate to what was verified, and they start with education wherever that is appropriate.

• • Education and clarification come first for most situations.
• • A formal warning documents an expectation before anything restrictive happens.
• • Restrictions on marketplace activity are used when a documented pattern or serious conduct requires them.
• • Removal from the marketplace is reserved for the most serious verified conduct.

Immediate action for serious verified conduct

Where a serious integrity finding — such as verified intentional circumvention or verified financial diversion — or verified fraud is involved, InkHub may act immediately to protect the people affected. Even then, the action carries a written reason and remains reviewable.

Every action carries a written reason

No enforcement action is applied silently. Whenever an action is taken, the participant receives a written reason, the scope of what is affected, and any conditions or end date that apply. Customer protections already earned on existing projects are preserved.

Review, appeal and restoration

An enforcement action is not the end of the conversation. Participants can view their own enforcement record, and where the action allows it, request a review. Restoration decisions are made by authorised InkHub administration and are recorded in the same private record.

What InkHub does not do

Enforcement on InkHub is never driven by a score or a badge. There is no trust-score penalty system and no badge-based enforcement in use. Integrity findings do not rank, score, promote or demote anyone commercially, and they never move money on their own.